COOKIES POLICY


Introduction

This website uses cookies and/or similar technologies that store and retrieve information during your browsing session in order to improve and optimise your user experience.

In general, these technologies can serve many different purposes, such as recognising you as a user, obtaining information about your browsing habits, or customising the way content is displayed.

In accordance with Royal Decree Act 13/2012 and the terms of Article 22.2 of the Information Society and E-Commerce Services Act, this Policy hereby informs you of the cookies collected by CUSTOMER COMMUNICATIONS TECKNALIA, S.L. through different media or communication channels, whether proprietary or third-party, exempt or otherwise from the duty to inform, and of the different means by which such cookies can be rejected, allowed or blocked.

Below you will find detailed information about: what cookies are, what type of cookies this website uses, how to disable them in your browser and how to specifically block the installation of third-party cookies.

Who is responsible for cookies on this website?

The entity responsible for cookies is CUSTOMER COMMUNICATIONS TECKNALIA, S.L. (hereinafter CCOMMS), holder of tax number (N.I.F.) B-86414000, with registered office in Leganés (Madrid) Avenida de la Recomba, 14, duly registered in the Companies Register of Madrid in Volume 29,801, Folio 98, Section 8, Sheet number M-536210.

Email address of the Data Protection Officer. dpo@customercomms.com

What is a cookie?

A cookie is a piece of data, a file or a data storage and retrieval device that is downloaded to your system (smartphone, tablet or Smart TV) when you access our website or social media accounts or when you receive an email.

Cookies allow us to automatically store and retrieve data on how you use our digital media and about the system or device you use to access them.

A cookie is merely data stored on the user's computer, i.e. it is not a form of software or code fragments. In consequence, cookies cannot transmit or execute viruses, nor install malware such as Trojans or spyware.

What type of cookies are on the website, and what is their purpose?

a) Cookie type in accordance with the managing entity: The following types can be distinguished, in accordance with the entity in charge of managing the system or domain the cookies are sent from, and of processing the data obtained:

  • Proprietary cookies: Those that are sent to your device from a domain managed by us, from where we provide our services and where our website or our email service is hosted.
  • Third-party cookies: Those that are sent to your device from a system or domain managed by a third-party entity for the purpose of providing us with a service and, in some cases, for the third-party entity to use the information generated to provide its own services to other parties, all in accordance with a contractual agreement signed by both parties in order to, among other purposes, suitably process all information accessed.

b) Cookie type in accordance with the time it remains active: These can be divided into:

  • Session cookies: Those that are designed to collect and store data while the user accesses a website, service, email account or partner network. They are often used to store information that is only relevant to the provision of the service requested by the user on a single occasion (e.g. a list of products purchased), and disappear at the end of the session.
  • Persistent cookies: Those cookies that contain information that remains stored on the device and can be accessed and processed during a defined period of time by the party responsible for the cookie, which may be from a few minutes to several years.

c) Cookie type in accordance with purpose:

  • Analysis or measurement cookies: Those that are processed either in-house or by third parties, allowing us to quantify and qualify the users of our websites, blogs, emails and social media accounts, and thus measure and statistically analyse the way they are used.
  • Behavioural advertising cookies: Those that store information regarding the behaviour of users obtained through continuous observation of their browsing habits, allowing a specific profile to be developed in order to display advertising.
  • Social network cookies: Those that offer the option to connect to social media accounts and share content with us and other network users, and obtain information about how you use our social media accounts.


Which cookies can be installed on CCOMMS' websites?

COOKIE TYPE DESCRIPTION PURPOSE PROCESSING TERM
Analytical A tool from an external provider generates an analytical cookie on the User's computer every time he or she visits a Service. This cookie, which is only generated during the visit, will be used to anonymously identify the visitor on future visits to CCOMMS. Allow anonymous identification of online Users through the cookie (identifies browsers and devices, not people), thus allowing an approximate count of the number of visitors and their trend over time. Anonymously identify the most visited and attractive content for Users. Know if the User is visiting for the first time or is a repeat visitor. The cookie will never be associated with any personal data that may directly identify him/her unless the User decides to register with CCOMMS. Such cookies will only be used for statistical purposes, in order to help optimise and improve the User's experience on the site. Persistent
First-party advertising This type of cookie is used for further information on the ads shown to each anonymous User in CCOMMS Services. These cookies include how long and how often the ads will be displayed, any interaction with them, and User's browsing patterns and/or behaviour, since these help build up a profile of interest for advertising. They can therefore be used to offer advertising that is in line with the User's interests.
Third-party advertising The advertising managed by CCOMMS website in its Services gives advertisers the option of displaying ads through third parties ("Ad Servers"). Advertisers, advertising agents and other intermediaries can therefore store cookies through CCOMMS on Users' browsers, and also access the data stored in them. The companies that generate these cookies have their own privacy policies.

The aforementioned cookies do not collect personal information about users of the website. Contact the aforementioned holders if you wish to learn more about the use of these third-party cookies.

Types of cookies used

NAME COOKIE ID PURPOSE MORE INFORMATION
Google Analytics __utma Controls traffic and compiles reports on how users use our website. Google Privacy Policy Google Analytics Opt-out Browser Add-on
__utmb Capture anonymous data on the user’s experience of the website.
__utmc Analyze trends and make improvements to our website.
__utmz Remember the parameters chosen during visits.
__utmv Perform statistical analysis.

With regard to Analytics cookies, please see the document on "Use of Google Analytics cookies on websites" for more information.

How to configure cookies in your browser

You may choose to not receive cookies or be informed of their attachment through your browser settings. For this purpose, all cookies, except Flash cookies, can be managed from your browser, usually in the “Options” or “Preferences” section.

You can turn them off altogether, in which case your browser will not allow it to install any (making it impossible to make use of all the features of the website), or only those that come from certain sites, allowing you to enjoy the advanced features of websites that respect the privacy of your data, and exclude those that do not.

The following links will facilitate access to the main support pages:


The User can also oppose use of certain cookies by using the following services:


What happens if cookies are disabled?

You may still browse our Website even if you reject cookies, although some of its services may be limited and your experience may therefore be less satisfactory.

Rejecting, blocking or not allowing the cookies described in this Policy may affect the correct browsing of the content reproduced on the website.

Accepting the Cookies Policy

Clicking on the "ACCEPT COOKIES" button implies that you accept the use of cookies.

However, the Cookies Policy will be displayed at the bottom of every website page every time you log in, in order to ensure you are aware of it.

Do we update our Cookies Policy?

The information provided in this Cookies Policy may be revised due to updates or changes in the cookies management policy; likewise, the Spanish Data Protection Agency may issue instructions and/or recommendations to amend the content.

We recommend checking this policy every time you access our Website, in order to ensure you are adequately informed about how and why we use cookies.

Who is the information received by, and how does the use of cookies affect personal data protection?

Please see CCOMMS' Privacy Policy for more information on the processing of your data..

Contact information

For any questions, clarifications and/or suggestions regarding cookies, please contact us by email at marketing@customercomms.com.

MADRID

Avenida de la Recomba 14
P.E. La Laguna
28914 Leganés · Madrid
+34 916 895 665

BARCELONA

Calle Balmes, 200
Planta 6º Puerta 4º
08006 Barcelona
+34 934 152 445

BILBAO

P. I. Ribera de Axpe, 11
Edif. BL-206-B-2ª
48950 Erandio · Vizcaya
+34 944 646 412

PORTUGAL

Torre Montesanto
Rua Afonso Praça, 30, 7th floor
1495-061 Algés · Lisboa
+351 911 506 269

USA

470 Atlantic Avenue, 4th floor
02210 Boston · Massachusetts
+1 617 273 8000

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